Operation Assist.

Total de horas demandadas (Tikets y Clientes)

Mayor y menor cantidad de trabajadores

Punto de mayor demanda (Tikets y Clientes)

Mayor necesidad de Trabajadores (Tikets y Clientes)

Mayor exceso de Trabajadores (Tikets y Clientes)

Total de horas actuales

Planifica atiendo a tu demanda real de clientes, habitaciones, llamadas, tickets o cualquier variable de tu sector

Controla la Calidad de Servicio (QoS) que ofreces a tur clientes y planifica tus recursos ajustándolos a tu demanda. Puedes simular diferentes escenarios

Genera alarmas y avisos cuando existan zonas valle o zonas picos en tus planificaciones para tomar mejores decisiones en tiempo real

Recopila información de tus clientes e integrala en aTurnos para analizar tu calidad de servicio y realiza planifiaciones más ajustadas que aumenten el ROI

The current situation demands the optimisation in human resources management in order to be able to adapt us to the flexible demand in each one of the moments during the service. This situation would permit adjust to the maximum the human resources that were hired according to standard quality criteria.

Controls at every moment what is the state of your team according to the different demands of your business. Analyses which are the most critical in both daily and long-term schedules. Check if experience or specific locations meet dimensioning performed. For example, if you are managing a call-centre verifies that your workers meet call demand in German that was defined

Puntos de gestión

A new approach to control the quality of service in the management of human resources and labour from the cloud and sharing information with the team

A key tool in the operating assistant is the demand adjust. It selects the contracts that you have available and your current demand to obtain the best shift combination possible according to your criteria. The system is flexible and permits a definition suitable to your necessities. The system is intelligent and fills the demand gaps according to the left hours that the worker has in their contract, according to its restrictions and according to the configuration stablished by the supervisor.

The current situation demands the optimisation in human resources management in order to be able to adapt us to the flexible demand in each one of the moments during the service. This situation would permit adjust to the maximum the human resources that were hired according to standard quality criteria.

Controls at every moment what is the state of your team according to the different demands of your business. Analyses which are the most critical in both daily and long-term schedules. Check if experience or specific locations meet dimensioning performed. For example, if you are managing a call-centre verifies that your workers meet call demand in German that was defined

  • By the same supervisors from the aTurnos system with their different profiles. From the same system, responsible staff assign tasks in an automatic way. This option is correct inside the system when the tasks are assigned locally or they are not automatic.

  • By third-party systems via the developed API, adding dynamically new tasks, modifications or cancellations. For instance, in an airport if there exists a delay in flight that is arriving, tasks from every colleague of Ground Handling get updated with the new location and the new times. The system in charge of the flights stablishes communication with aTurnos to update the affected tasks. Another example can be the shopping after-sales service that receives clients that have a ticket requested from an APP or from an interactive kiosk.

The sytem understands how the teams work and every time that we add or update a task, the chosen worker pay attention to some availability and speciality criteria. This is very useful in reserve systems where a client can check the availability of workers that meet the criteria to keep a date. Besides, when the client makes act of presence in the company, notices and information can be generated to the specific responsible of the task, in order to get him come to the control post, where he can throw a new process or start new communication with the clients.

Flujo de tareas en aTurnos

Definition process is simple and it has been validated in clients from different sectors as hotels o retails. It defines the specialties that can be done by every worker and it values each one of them from 1 to 5. Afterwards, depending on the planning on the work schedule, the system defines the availability and assigns the tasks to the different workers according to their different criteria and sources. Each task has an estimated time depending on the specialty that can be modified and queued with the rest of the tasks.